Rescheduling more than 48 hours before the class start time is free, subject to availability.
Rescheduling within 48 hours of the class requires a $35 fee per guest.
Use the “Reschedule your class” button in your confirmation email to view real-time availability and complete your reschedule.
Cancelation with a full refund is possible only over 48 hours before the class start time. Please contact support@selfup.com for cancelation for refund requests.
Additional Notes:
Maximum number of reschedules for private bookings is limited to 2.
Cancellation requests must be made in writing at support@selfup.com. Rescheduling should be completed using the “Reschedule your class” button in your confirmation email.
All events which have been rescheduled are no longer eligible for a cancellation. All events to which the guests are 25 minutes late or more will be considering a no show and the ticket cost will be forfeited by the client.
There will be no exceptions to these rules.
If we cancel a class for any reason, we will provide a list of similar times for rescheduling. If this does not suit the guest's needs, Selfup will provide a full refund. We reserve the right to cancel or reschedule a class due to unforeseen circumstances such as inclement weather, instructor illness, or low enrollment.
If a participant is unable to attend a class, they may transfer their registration to another person.